Carelio Support
How can we help?
Carelio is a childcare coordination app for families and nannies. If something feels confusing, sensitive, or urgent, contact us directly — a real person will read it.
Contact
For account help, family setup, invites, care logs, photos, billing questions, or data/privacy requests.
Please include the email address you use for Carelio and a short description of the issue. Do not include sensitive child health details unless they are necessary for the support request.
Account & invites
Help with signing in, TestFlight access, family setup, nanny invites, or switching roles.
Care logs & photos
Questions about shifts, daily records, photos, reimbursements, or a log that does not look right.
Privacy & data
Requests to access, correct, export, or delete account and family data.
Privacy and legal
Carelio is built around private family records. You can review our current policies here: